Shipping policy
Shipping Policy
We ship with flat, transparent rates — the rate you see at checkout is the rate you pay.
Delivery rates
- Order value up to €99.99 — €30
- €100.00 to €199.99 — €25
- €200.00 to €999.99 — €10
- €1,000.00 and above — FREE delivery
All prices are final prices; shipping costs are shown separately at checkout before you place your order.
Dispatch and delivery times
Parts, components and clothing: dispatched within 1–2 business days; delivery in 2–5 business days (Germany) and 3–7 business days (rest of the EU).
Bikes: professionally packed in a bike box, dispatched within 2–4 business days; delivery in 5–10 business days. Bikes arrive 95% assembled — you only fit the handlebar, front wheel and pedals. Tools and instructions are included. Final assembly should be checked by a qualified bicycle mechanic before first use.
Outside the EU: transit is typically 4–10 business days depending on the destination and customs clearance; dangerous-goods shipments can take a few days longer.
E-bikes and batteries
E-bikes and spare batteries contain lithium-ion cells (UN3480 / UN3481) and are classified as dangerous goods. We ship them worldwide under our UPS dangerous-goods contract — by road within Europe and by air to other destinations. Every battery shipment is declared, packed and labelled in line with the applicable ADR and IATA Dangerous Goods Regulations, so nothing extra is required from you.
Because these are declared dangerous-goods shipments, handling adds 1–2 business days before dispatch and the carrier requires a signature on delivery.
Where we ship
We deliver to over 220 countries and territories — e-bikes, spare batteries and bulky items included. The only exceptions are destinations we may not serve under EU sanctions law (currently Russia, Belarus, North Korea, Iran, Syria and Cuba) and the few territories whose national rules prohibit importing lithium batteries. If we cannot deliver to your address, we contact you and refund your payment in full.
Customs and import charges
For deliveries outside the European Union, any customs duties, import VAT or clearance fees charged in the destination country are payable by the recipient and are not included in our prices. Import rules are set by the destination country, so please check them before you order.
Tracking
You receive a tracking link by email as soon as your order ships.
Damaged or missing shipments
If a parcel arrives damaged, please note it with the carrier where possible, keep the packaging and let us know as soon as you can — ideally within 7 days — so we can claim against the carrier. This is a request to help us resolve it quickly; your statutory warranty rights (two years) remain unaffected.
Contact
canyonoutlet
Promenade 555, 46047 Oberhausen, Germany
Email: info@canyonoutlet.com
Phone: +49 208 828 2051